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159416_LACDMH_INN_Plan2-08-10.pdf
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All notes 5/3/2025
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LIving Waters by Ocean Duran
Quality Improvement - Department of Mental Health
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LA County Mental Health Integrated Service Models

8 sources

These sources collectively describe an innovative initiative in Los Angeles County to integrate mental health, physical health, and substance abuse services, with a specific focus on serving underserved and underrepresented populations like the uninsured, homeless, and various ethnic groups. The plan outlines four distinct models (Integrated Clinic, Integrated Mobile Health Team, Community-Designed Integrated Service Management, and Integrated Peer-Run), each designed to address fragmentation and improve outcomes through approaches like community collaboration, culturally competent care, peer support, and leveraging existing resources. Concurrently, the concepts presented by Ocean Duran, while rooted in artistic production, offer a framework for understanding innovation, process, and the value of lived experience in achieving qualitative results and building effective systems through collaboration and understanding individual and environmental elements.

Discuss Mental Health Services.

Based on the provided sources and our conversation history, mental health services in Los Angeles County are extensive but face significant challenges, particularly concerning fragmentation and access for underserved populations.
The Los Angeles County Department of Mental Health (LAC-DMH) operates the largest mental health service system in the nation, serving approximately a quarter of a million residents annually. The department provides a diverse range of services, including assessments, crisis intervention, case management, and medication support in residential and outpatient settings. The overarching goal of LAC-DMH is to ensure services are available for individuals most challenged by severe and persistent mental illness and to promote recovery, with key concepts including achieving positive outcomes, cultural appropriateness, and addressing disparities in access for ethnic, cultural, and underserved communities.
A primary issue identified in the sources is the fragmentation of mental health services. This fragmentation involves the separation of mental health, physical health, and substance abuse care across different settings, agencies, systems, supervisors, and regulations. This lack of integration leads to incomplete or inappropriate treatment for consumers and has resulted in grave consequences, including chronic medical conditions and early mortality, for individuals with serious mental illnesses due to poor coordination of primary and behavioral health care.
To address this critical issue, the LAC-DMH developed the MHSA Innovations (INN) Plan. The primary purpose of this plan is learning, specifically identifying new practices to increase the array of creative and effective approaches for mental health services. The highest priority identified through stakeholder process was to Increase the Quality of Services, including Better Outcomes, by addressing this system fragmentation.
The Innovations Plan targets specific populations greatly impacted by decreased funding and fragmentation: the uninsured, the homeless, and Underrepresented Ethnic Populations (UREP). UREP communities include African/African-American, American Indian/Native American, Asian and Pacific Islander, Eastern European/Middle Eastern, and Latino communities.
The plan proposes four innovative models designed to integrate services and address the needs of these populations:
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Integrated Clinic Model: This model combines mental health, physical health, and substance abuse services in community-based sites like primary care or mental health clinics. It aims to increase access by bringing services to familiar locations, reduce stigma by integrating care into primary care settings, and improve quality through multidisciplinary team coordination. A "no wrong door" approach is used, allowing clients to access services from any entry point. Peers are included as staff.
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Integrated Mobile Health Team Model: Designed primarily for homeless individuals with mental illness, including those in Permanent Supportive Housing (PSH). A mobile, multidisciplinary team provides integrated physical health, mental health, and substance abuse services where clients are located (streets, shelters, PSH). It employs a client-centered, housing-first approach with harm reduction strategies and uses innovative funding mechanisms like project-based service vouchers to ensure ongoing access to services.
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Community-Designed Integrated Service Management (ISM) Model: This model explicitly focuses on UREP communities. It seeks to address fragmentation by building on community strengths and allowing communities to define how care is delivered and integrated within trusted institutions. It promotes collaboration between formal and non-traditional community-based providers and uses culturally competent "service integrators," including trained peers, grounded in ethnic communities.
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Integrated Peer-Run Model: Supports uninsured adults with mental health needs, including those in crisis. Programs are designed and run by people with lived experience of mental health issues (peers). It includes Peer-Run Integrated Services Management (PRISM) and Alternative Peer-Run Crisis Houses as client-driven alternatives to traditional services or hospitalization. The model aims to reduce fragmentation through a peer-driven approach and expand peer-run options within the public mental health system.
These models strongly emphasize community involvement, cultural competence, and the crucial role of lived experience. For example, the Community-Designed ISM Model is based on the collective wisdom of UREP subcommittees, and the Integrated Peer-Run Model is run by individuals with lived experience.
Beyond fragmentation, the sources highlight other specific challenges in integrating mental health services in LA County:
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Significant barriers to accessing services for target populations, including stigma and mistrust of formal treatment settings, particularly for UREP members.
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Difficulties providing culturally and linguistically competent services countywide.
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Challenges incorporating non-traditional practitioners and establishing billing mechanisms for them.
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Resistance on the part of some people to referring consumers to consumer-run (peer-run) programs.
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A lack of alternatives to institutional and costly options like hospitals for people in crisis.
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Funding gaps, such as the absence of dedicated funding for supportive services in permanent supportive housing.
The Innovations Plan aims to learn how to overcome these barriers through the evaluation of the proposed models, assessing aspects like the extent of integration achieved, service levels, outcomes, stakeholder satisfaction, and cost-effectiveness.
Our conversation history has also explored how concepts from Ocean Duran's work, such as the value of lived experience in understanding system fragmentation, the importance of "directional movement" towards recovery and stability, interactivity as community collaboration and system flow, and defining outcomes through "qualitative results" and "beneficially life experience", can offer relevant perspectives on addressing these challenges and improving mental health services in LA County.

Discuss System Fragmentation.

Based on the sources and our conversation history, system fragmentation is identified as a key overarching challenge for mental health services in Los Angeles County. This fragmentation involves the separation of mental health, physical health, and substance abuse services. It is explicitly considered a major impediment to service quality and good outcomes.
The fragmentation manifests in various ways within the service system:
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Services are often located in different settings.
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Providers work for various agencies under separate systems, supervisors, regulations, and requirements. Previous multi-disciplinary teams were hindered because team members were accountable to different agencies or supervisors.
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Clients often have separate charts and care plans.
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There are disparate and separate funding streams, and identifying sustainable funding for integrated programs is a challenge.
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There is limited capacity for communication, coordination, and sharing of information among programs and providers.
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Issues include intra-agency disagreements regarding target populations and limited referral mechanisms and expertise across different disciplines.
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The complexity of integrating care is compounded by the large, complex urban environment with geographically widespread directly operated and contracted entities.
This insufficient integration results in incomplete or inappropriate treatment for consumers. For individuals with serious mental illnesses, the failure to coordinate primary and behavioral health care has led to grave consequences, including chronic medical conditions and early mortality. The sources note that a significant number of people in primary care settings need behavioral health services, but many with diagnosable mental disorders either do not seek mental health care or receive it only from their general physician.
Addressing system fragmentation is identified as the highest priority by stakeholders for improving service quality and outcomes. The Los Angeles County Department of Mental Health (LAC-DMH) MHSA Innovations Plan is specifically focused on learning how to address this fragmentation and improve the quality of mental health services for specific populations: the uninsured, homeless, and under-represented ethnic populations (UREP). The plan's primary purpose is learning, focusing on identifying new practices to increase the array of creative and effective approaches, explicitly by addressing system fragmentation.
The Innovations Plan proposes four innovative models designed to integrate services and counteract this fragmentation:
1.
Integrated Clinic Model: Combines mental health, physical health, and substance abuse services in community-based sites to increase access and quality by providing a "home" for integrated care and using a "no wrong door" approach.
2.
Integrated Mobile Health Team Model: Utilizes a mobile team to deliver integrated services directly to homeless individuals, addressing the fragmentation specific to this population where they are located.
3.
Community-Designed Integrated Service Management (ISM) Model: Addresses fragmentation for UREP communities by building on community strengths and integrating formal and non-traditional providers based on how the community defines care.
4.
Integrated Peer-Run Model: Uses a peer-driven approach to help uninsured individuals navigate and coordinate integrated physical health, mental health, and substance abuse care, aiming to reduce fragmentation through the guidance of those with lived experience.
The plan intends to learn how to overcome the barriers and reduce fragmentation through the evaluation of these models.
Our conversation history highlights how Ocean Duran's perspective, informed by lived experience, can provide valuable insight into understanding and addressing system fragmentation. Navigating years of homelessness while seeking help from various services provides a deep, ground-level understanding of where the system is disconnected. Fragmentation can be seen as a lack of "directional movement" towards recovery and stability, where services remain "still" in silos instead of flowing together with the client's journey. Duran's focus on understanding processes and workflows relates to analyzing these breakdown points. Furthermore, his emphasis on "interactivity," community collaboration, and engaging "other sources" directly aligns with the need to bridge the gaps and improve communication and coordination that fragmentation inhibits. Ultimately, fragmentation impedes the achievement of "qualitative results" and a "beneficially life experience" for individuals, underscoring why integrated, coordinated care is essential for meaningful outcomes like housing stability and overall well-being.

Discuss Underserved Populations.

Based on the provided sources and our conversation history, underserved populations are a central focus of the Los Angeles County Department of Mental Health (LAC-DMH) MHSA Innovations Plan. The plan prioritizes addressing the needs of these groups, who are identified as being greatly impacted by issues like decreased funding and system fragmentation.
The plan specifically identifies three critical populations as the primary focus for innovative strategies:
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The uninsured.
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The homeless.
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Underrepresented Ethnic Populations (UREP).
The sources list the five distinct UREP subcommittees that provided crucial input: African/African-American, American Indian/Native American, Asian and Pacific Islander, Eastern European/Middle Eastern, and Latino communities.
Beyond these primary groups, the plan also acknowledges other sub-populations as underserved, including linguistically-isolated families/individuals, those who have not accessed services due to stigma, those who have not benefitted from or received inappropriate services, and uninsured individuals from GLBTQI, Deaf or Hard-of-Hearing, and Blind or Visually Impaired communities. Families, parents, and caregivers are also considered stakeholders and target populations.
These underserved populations face significant challenges and barriers to accessing and benefiting from mental health services:
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Fragmentation of services (mental health, physical health, substance abuse). This is highlighted as a major impediment to quality and outcomes, disproportionately affecting underserved groups.
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A fraying safety net due to decreased funding and a growing number of uninsured people.
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Decreased capacity to serve uninsured clients.
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Stigma surrounding mental illness is a powerful barrier, distinct from issues of cost or availability.
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Mistrust and fear of treatment, racism, discrimination, and differences in language and communication, particularly for UREP members.
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Lack of access to culturally and linguistically competent services. Formal providers haven't always recognized or known how to tap into the inherent resources of ethnic communities.
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Geographic boundaries for service delivery are often incongruent with ethnic communities.
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For homeless individuals, specific challenges include lack of access to various types of healthcare, compounded by the conditions of living on the streets. There is also a lack of dedicated funding for supportive services in permanent supportive housing.
The LAC-DMH Innovations Plan was developed through extensive community participation, including the MHSA UREP subcommittees and the Homeless Advisory Council, specifically to address these issues and increase access for underserved groups. The plan proposes four integration models designed to overcome fragmentation and serve the uninsured, homeless, and UREP:
1.
Integrated Clinic Model: Targets the uninsured, homeless, and UREP by combining physical health, mental health, and substance abuse services in community sites. This aims to increase access by being in familiar locations, reduce stigma by integrating with primary care, and uses a "no wrong door" approach. Peers are included as staff.
2.
Integrated Mobile Health Team Model: Primarily for homeless individuals (many of whom are uninsured and UREP). A mobile, multidisciplinary team provides integrated services where clients are located (streets, shelters, PSH). It uses a client-centered, housing-first approach with harm reduction strategies. Innovative funding like project-based service vouchers tied to PSH units are used.
3.
Community-Designed Integrated Service Management (ISM) Model: Explicitly focuses on UREP communities. It addresses fragmentation by building on community strengths and allowing communities to define care within trusted institutions. It promotes collaboration between formal and non-traditional providers and uses culturally competent "service integrators," including trained peers, grounded in ethnic communities. It utilizes community-designed peer-based outreach and advocacy to address barriers like stigma and linguistic isolation.
4.
Integrated Peer-Run Model: Supports uninsured adults with mental health needs (including those who may be homeless and/or UREP). Programs are designed and run by people with lived experience (peers). It includes Peer-Run Integrated Services Management (PRISM) and Alternative Peer-Run Crisis Houses as client-driven alternatives to traditional services or hospitalization. This model expands peer-run options and integrates peer support in coordinating care.
These models strongly emphasize community involvement, cultural competence, and the crucial role of lived experience. The "collective wisdom" of UREP subcommittees guided the Community-Designed ISM Model. The Integrated Peer-Run Model is fundamentally based on utilizing individuals with lived experience.
Our conversation history has connected the challenges faced by underserved populations, particularly the homeless, to Ocean Duran's perspective. His lived experience of navigating the system provides a deep understanding of its fragmentation and barriers. His focus on "directional movement" is highly relevant, as fragmentation hinders clients' progress towards recovery and stability. The success of securing housing after homelessness is a prime example of this crucial "directional movement". Duran's emphasis on utilizing individual talents and experiences directly supports the value placed on peer roles ("peer bridgers") in the county plan, suggesting his perspective could inform how to effectively support others in navigating the system and achieving positive outcomes.

Discuss Integrated Care Models.

Based on the provided sources and our conversation history, Integrated Care Models are a central focus of the Los Angeles County Department of Mental Health (LAC-DMH) MHSA Innovations Plan. These models represent a strategic effort to address the significant challenge of system fragmentation in mental health, physical health, and substance abuse services within the county. Fragmentation is identified as a major impediment to service quality and good outcomes, often resulting in incomplete or inappropriate treatment for consumers.
The primary purpose of the entire Innovations Plan is learning, specifically to identify new practices that can increase the array of creative and effective approaches for mental health services, with the highest priority being to increase the Quality of Services, including Better Outcomes by addressing this fragmentation.
These integrated care models are designed to specifically serve underserved populations in Los Angeles County, including the uninsured, the homeless, and Under-Represented Ethnic Populations (UREP). The plan aims to improve access and overcome barriers such as stigma, mistrust, and lack of culturally and linguistically competent services that disproportionately affect these groups.
The plan proposes four distinct integrated care models, each attempting to address fragmentation and serve target populations through different approaches:
•
Integrated Clinic Model: This model aims to increase the quality of care and services by combining mental health, physical health, and substance abuse services in community-based sites, such as primary care clinics or mental health clinics. Its purpose is to fully address the spectrum of needs for the uninsured, homeless, and UREP. Key features include using a "no wrong door" approach to increase access, providing a "home" for integrated care, using multidisciplinary teams to coordinate care, and embedding services in primary care settings to potentially reduce stigma. It also focuses on cultural competence and cost-effectiveness.
•
Integrated Mobile Health Team Model: This model is primarily designed for homeless individuals, many of whom are uninsured and UREP. It addresses fragmentation by providing a mobile, integrated, multi-disciplinary team that delivers services directly to clients where they are located (streets, shelters, Permanent Supportive Housing - PSH). It utilizes a client-centered, housing-first approach with harm reduction strategies. Innovative funding like project-based service vouchers tied to PSH units are used to ensure ongoing access to integrated support.
•
Community-Designed Integrated Service Management (ISM) Model: Explicitly focused on Under-Represented Ethnic Populations (UREP), this model addresses fragmentation by building on community strengths and allowing communities to define care within trusted institutions. It promotes collaboration between formal and non-traditional providers (like faith-based organizations or community healers) and community organizations. The model uses culturally competent "service integrators," including professionals and specially-trained peers, who are grounded in ethnic communities. This approach is informed by the "collective wisdom" of distinct UREP subcommittees.
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Integrated Peer-Run Model: This model utilizes a peer-driven approach to identify, obtain, and coordinate physical health, mental health, and substance abuse care for uninsured adults with mental health needs. Programs are designed and run by people with lived experience. It includes strategies like Peer-Run Integrated Services Management (PRISM) and Alternative Peer-Run Crisis Houses, offering client-driven alternatives to traditional services or hospitalization. The model aims to reduce fragmentation through peer support and expand peer-run options, emphasizing cultural competence with peers of similar linguistic and ethnic backgrounds.
Our conversation history highlights how the concept of lived experience, particularly navigating systems as described by Ocean Duran, provides valuable insight into the challenges of fragmentation. His focus on understanding processes and workflows relates to analyzing the points where fragmentation occurs. The idea of "directional movement" towards recovery and stability, a key theme in our discussion linked to Duran's concepts, is precisely what these integrated models aim to facilitate by creating a smoother path through the service system. Furthermore, Duran's emphasis on "interactivity" and "community collaboration" aligns directly with the core principles of integration and the leveraging of community strengths seen in models like the Community-Designed ISM. The goal of achieving "qualitative results" and a "beneficially life experience" for clients, as discussed through Duran's framework, resonates with the Innovations Plan's aim for "better outcomes" and improved quality of life stemming from integrated care. The inclusion and emphasis on the role of peers ("peer bridgers") in the integrated models directly reflects the value placed on lived experience in both the county plan and our discussion of Duran's perspective.
In summary, the integrated care models in the LAC-DMH Innovations Plan are strategic initiatives to combat system fragmentation, improve service quality and outcomes, and increase access for underserved populations. By testing these varied approaches – clinic-based, mobile, community-designed, and peer-run – LAC-DMH aims to learn how to build a more connected, responsive, and ultimately more effective mental health service system.

Discuss Lived Experience Value.

Based on the provided sources and our conversation history, lived experience is consistently highlighted as a profoundly valuable resource and a core component in efforts to innovate and improve mental health service delivery, particularly for underserved populations in Los Angeles County.
In the context of the LAC-DMH MHSA Innovations Plan, "lived experience" refers to the personal understanding and knowledge gained by individuals who have directly experienced mental health challenges, homelessness, or faced the barriers within the existing service system as members of underserved populations. This also extends to the experiences of families, parents, and caregivers who have supported individuals navigating these challenges.
The value of lived experience is recognized for several key reasons:
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Informing Service Design and Delivery: The LAC-DMH plan was developed through an extensive community participation process that explicitly included consumers, families, parents, and caregivers in formal decision-making roles. Their input, along with that from groups like the UREP subcommittees and the Homeless Advisory Council, is seen as essential for shaping innovative strategies that are truly responsive to community needs and values.
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Understanding System Fragmentation: Individuals with lived experience have firsthand knowledge of navigating the fragmented system of mental health, physical health, and substance abuse services. Their experiences provide a practical, ground-level understanding of where the system breaks down – such as disconnections between providers, communication failures, and barriers related to funding streams or referrals. This awareness is considered vital for designing solutions that effectively address fragmentation and improve the system's functionality from a client's perspective.
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Enhancing Peer Support Roles: The concept of utilizing the unique insights and empathy gained through personal experience is central to the role of peers (also referred to as peer specialists, advocates, or "peer bridgers"). Peers with lived experience are uniquely positioned to provide support, information, and encouragement to others facing similar challenges. The plan specifically seeks to expand possibilities for peer staffing, including in administration and supervision roles.
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Driving Integrated Care Models: Lived experience is a foundational element of several innovative models proposed in the plan:
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The Integrated Peer-Run Model is explicitly designed to be developed and run by people with lived experience, offering client-driven alternatives to traditional services like Peer-Run Integrated Services Management (PRISM) and Peer-Run Crisis Houses.
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The Community-Designed Integrated Service Management (ISM) Model leverages the "collective wisdom" of UREP communities and utilizes culturally competent "service integrators," including trained peers grounded in ethnic communities.
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The Integrated Mobile Health Team Model, which serves homeless individuals, includes peer/family/parent advocates as part of its multidisciplinary team.
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Focusing on Meaningful Outcomes: Lived experience helps define what "better outcomes" truly mean for individuals navigating recovery and seeking stability. For the homeless population, for example, achieving and maintaining housing stability is a clear, tangible outcome of "directional movement" towards stability, which can be informed by the experiences of those who have successfully made that journey. This perspective can be crucial for assessing the effectiveness and impact of integrated services beyond traditional clinical metrics.
Our conversation history has specifically connected Ocean Duran's perspective to the value of lived experience. Although the sources don't detail his personal history of homelessness or receiving services, they acknowledge that his awareness of lived experience can be vital for the LAC-DMH plan. His focus on understanding processes and workflows and the concept of "directional movement" align with the goal of overcoming system fragmentation and supporting clients' progress towards recovery and stability. Furthermore, his emphasis on utilizing individual talents and experiences and the importance of collaboration resonate strongly with the plan's reliance on peer roles and community-designed approaches that are rooted in lived experience. The value he places on achieving "qualitative results" and a "beneficially life experience" reflects the human-centered outcomes that integrated care, informed by lived experience, aims to achieve.
In essence, the sources demonstrate that lived experience is not just a personal narrative, but a critical form of knowledge and a powerful asset for understanding system challenges, designing effective and culturally relevant services, and achieving meaningful outcomes in mental healthcare.
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